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12-04-2015
05:52 PM
I would like to know why, when I look across 12 months of bills they are all approx 90 days but my Oct-Jan bill was only 77 days. Now my Jan-Apr bill period is 110 days long. This is an additional t...
24-03-2020
01:27 PM
So i received my bill the other day for the Nov-Feb period. My account up till then was in about $500 credit. It shows that i owe $271 by beginning of April. Considering i just swapped to a solar p...
02-10-2017
10:11 PM
...he bill for the period 29 Jun 2017- 26 Sep 2017 has over estimated of my electricity usage. It is nearly twice usage as I have been in the past 10 years, and I received the sky highest bill in 10 y...
14-11-2017
07:15 PM
PLEASE HELP AGL, so it appears, is participating in a practice of Fake Billing called SCAM or SLAM Billing. This is whereby AGL does not have a contract and does not have the name of the c...
26-06-2015
11:36 AM
In many apartment buildings gas consumption for hot water is measured by the volume of hot water used - not volume of gas. The conversion from hot water volume to gas consumption must assume an i...
21-02-2020
12:45 PM
On this section on my gas bill is has the following comparisons to my usage: Home with 4 people - average gas use 4.06MJ Home with 5 people - average gas use 4.067MJ My h...
18-05-2017
01:50 PM
1 Like
The new online account doesn't show solar export in the daily usage graphs. The old my AGL IQ used to show solar export. Are there any plans to include solar in the new usage graphs?
17-12-2019
12:44 PM
This is concerning my bill for the period 1 Aug to 30 Oct 2019. The Concession entitlement was omitted from this bill. Complained to Resolutions Dept. on 8/11/19. Per call Ref: 1643621812 confirmed t...
09-11-2018
02:11 PM
...GL. I was put through to dispute resolutions and htey have informed your billing department that it is correct. I do not agree..how can I resolve this ? Regards Hadrian
23-10-2015
03:52 PM
can you please explain why the account no longer supplies the start and end readings for each billing period ? giving the amount used might be convenient, but it demonstrates no t...