Eligibility
Who can sign up to this offer?
Any AGL residential electricity customer in VIC, NSW, QLD and SA with an active market contract.
Can I sign up if I have a gas accou...
If you're having a hard time paying your home energy bills, we have options for you:
Unable to pay your bill before the due date and just need more time to pay?
We understand that li...
If your account is in credit and you would like to request a refund, you'll need to get in touch with our customer service team. They can be contacted via web chat here .
Refunds t...
When paying your bill via BPAY, you will need a biller code and a reference number.
The biller code is one AGL provides, and it depends on your account particulars. The reference number...
On the login screen, enter your email address and click 'NEXT'
If you’re set up with a password, you will see a ‘Password’ field
Enter your password and click ‘LOGIN’
If the screen s...
On the login screen, enter your email address or verified mobile number and click 'NEXT'
We’ll send a one time code to the email address or verified mobile number associated with your account
Ent...
We are aware of an issue that is affecting a number of our customers when trying to access their solar and electricity usage information through My Account when clicking on the USAGE tab.
...
...he next business day, call us before 1pm Monday to Friday.
Need extra help?
See our top Moving FAQs or chat with us now.
^If the power is not on after the agreed day, we'll c...
If you haven't created a password, you'll need to log in with your email and a one time code and then create a password.
Log in and click ‘Manage Account’
Click 'Edit' in the ‘Login de...
