Eligibility
Who can sign up to this offer?
Any AGL residential electricity customer in VIC, NSW, QLD and SA with an active market contract.
Can I sign up if I have a gas accou...
How do I request a credit refund?
You need to contact us to submit a credit refund request. It will take up to 7 business days for the request to be processed and sent to your nominated bank accou...
If you're having a hard time paying your home energy bills, we have options for you:
Unable to pay your bill before the due date and just need more time to pay?
We understand that li...
To change the name on an account, the new account holder simply signs up to a new plan at the same property - go here to sign up. This will automatically finalise the account with the old account hol...
Your mailing address is also known as your billing address because it's where we send your bills. The supply address is where the services are being supplied.
You can change to eBilling an...
My Wallet is where your credit card, debit card or bank information is stored securely so that you're able to easily make payment methods without having to re-enter your details each time.
...
When paying your bill via BPAY, you will need a biller code and a reference number.
The biller code is one AGL provides, and it depends on your account particulars. The reference number...
On the login screen, enter your email address and click 'NEXT'
If you’re set up with a password, you will see a ‘Password’ field
Enter your password and click ‘LOGIN’
If the screen s...
On the login screen, enter your email address or verified mobile number and click 'NEXT'
We’ll send a one time code to the email address or verified mobile number associated with your account
Ent...
