Thank you for your patience as we work to resolve the electricity and solar usage problems customers were having last week.
This has now been fixed and should be working fine. Please advise if you continue to experience problems accessing your usage data. We do sincerely apologise for this inconvenience.
Please be advised that we are continuing to investigate the reason why some customers can access their usage details and others can't. If you are experiencing this issue:
1. Please clear your cache (instructions here) and retry.
2. If you continue to see one of the screens above please let us know your device, browser and account information and we can resolve with you directly.
While we appreciate the frustration this inconvenience has caused, we greatly value your feedback and any information you contribute towards a solution.
We have been advised that some customers are experiencing problems accessing their usage through My Account. We are currently investigating this issue and will provide and update here when we have more information.
Thank you for your patience while we review what is happening and resolve. We again, apologise for any inconvenience caused.