Our AGL account is in my wife's name, whereas our house in owned by both of us.
I do not understand WHY the account billing was set up this way. Why not set it up in both names??
The reason I am frustrated is that I have a pensioner concession card in my name, but my wife does not have a card.
The AGL call centre rep told me that in order to change the name from her name to mine (to gain the concession), the meter would need to be read and we would need to pay a connection fee. WHY.
To compare the stupidity of utility providers, our water account is in both our names and the gas is in mine name.
Surely there has to be a simpler way of doing this which does not breach privacy.
Someone with brains and logic, please help.
Thank you for your post!
I'm sorry to hear that our billing processes have caused you this frustration. To clarify, it is a requirement that AGL accounts be in a single name for credit reporting and privacy purposes. It is also a requirement of the department of human services that the names on AGL accounts strictly align with primary name on the relevant concession card. However, to avoid this meter reading fee, the account can be placed into your name retrospectively which will also has the added bonus of your concession benefits being backdated.
If you'd like to arrange for this to go ahead, we'd recommend that you get in touch with our web chat team here, or call through on 131 245 and request to speak to our 'Resolutions' team.
Just received an invoice for $103.78 for this 'service'. I have had services connected since late last year. Anyone aware of what this may be? Thanks
I made a credit card payment online and entered the wrong email address for my recpt. how do i get a copy of that recpt. Yes understand the bill is paid in full, but i need a rcpt to process my credit card
Thank you for your post!
If you'd like to obtain a confirmation of your payment, we'd encourage you to get in touch with our web chat team here or send an email through to firstname.lastname@example.org requesting these details.
It’s sandi Roberts I don’t think the full message was sent I was wondering if I could put off this weeks payment and start it up again in 2 weeks if u don’t allow that I wil have to go with out food and end up in hospital because I also could get my medication please can u do it
The AGL Community is a place to discuss and find answers to questions about the energy industry as a whole. We are unable to help you with matters specific to your account through this avenue I'm sorry to say.
POWERPOINTSOFF (annoying to the family) just joined today and I would like to know where I can see the rates for Gas & Electricity for Peak, Shoulder and Off Peak to compare with what I previous have been paying.
I am trying to print a past bill for tax purposes, I can log into the account and see the bill, but the PDF icon is greyed out, i.e. can't click on it to select the bill. Why is there a PDF icon, if it can't be used??
Thanks for reaching out!
I can confirm that some our billing services were unavailable over the weekend due to some routine system maintenance that took place. This work has since been completed, and you should find that this service is now available again.
I was under the impression that when we switch from Gross metering to Net metering we would be using our own solar energy we create before using the grid. My new bill has a new meter number added with different Kwh. However under the New charges and credits heading everything seems the same as a gross meter bill. We even have a feed in tariff, which surprises me as I thought we would be still taking from the grid. I can't seem to find a net metering bill online to look at and compare.
Thank you for your post!
Making the change from Gross to Net metering will not see any change to your AGL bill. As the power that you generate and use never passes through your meter, it is not something that we're able to record or bill you for, nor should we!
The best way for you to get an idea of how much of your own power you're using would be to check your inverter. Your inverter will show you a figure of how much power in total your system has generated, as well as a figure of how much of this you've exported to the grid. The difference between these two numbers will be the approximate amount of power you've used within your household.
Don't know how my 30% discount is calculated on my bill? Looks like I am only received 10%...
Welcome to the AGL Community!
Any percentage discounts that you're entitled to will be taken off your usage charges only, and not the total of the bill. You can find your usage charges on the second page on any given bill, listed next to 'Peak' charges. Depending on your meter configuration, you may also see other usage charges listed such as 'Controlled Load', 'Off Peak', or 'Shoulder'.