My AGLIQ is not giving me details when I click on usage>go to electricity and solar. It just gets stuck in a loop and brings me back to the overview screen.
It has been out for a while and I have a query in but the frustration is mounting.
Webchat reference number is 1491741197
I received an email Friday morning from the address provided saying they were looking into it.
I went in a bit later that day and AGLIQ was working on both my machines. It hung for a while but eventually refreshed.
This coincided with my billing period falling due. Not sure if the two are linked.
I recieved a 12% Direct Debit Discount, an 11% Pay on Time discount & a $25 credt on my last bill, but no matter how I crunch the numbers I cannot work out how this is calulated. I understand that the discount doesn't apply to fixed charges, but excluding them I still can't get to the 11% or 12% figures. Complicating my calculations further is the solar feed in tarrif I recieve & i don't know if that forsm part of the calculation or not.
By my calculations the discount on the usage charges calculate to:
Direct Debit Discount of 8%
Pay on Time discount of 3.7%
Can someone please explain how this calculated?
I aclled the number provided & got my explanation straight away. The direct debit discount was the Tarriff 11 usage minus the solar credits x 12%. The Pay on time discount was calculated the same but only applied for 30 days as I had changed plans in the middle of the billing cycle.
So then I asked about improving my discounts & am now recieving 28% discount on my usage.
It was defintaly worth the phone call.
how can i read my meter from my phone it is MK7C
Our latest bill contains 2 "transfer debit" charges, with no further explanation. What are they and why are they on my bill?
A transfer debt is most often an amount owing on an old/previous account that has been transferred over to a new account. If you'd like to find out more about what this is, please check out this Transfer Debit Charge article or get in touch with our web chat team here who'll be happy to help further!
Hi my name is kate nkw my electricity got connected tonight and my power wont stay on it keeps flicking off i need a ELECTICIAN OUT ASAP I HAVE KIDS AND THERES LIGHTS OR ANYTHING
Welcome to the AGL Community!
When you're having issues with the supply at your property, it's always best to get in touch with your electricity distributor. The electricity distributor in South Australia is 'SA Power Networks', and you can get in touch with them by calling their faults and emergencies line on 131 366.
Just as an FYI, we've also edited your post to keep your personal information out of the public forum!
I was wondering if I can link my flybuys account with my AGL account?
How do I cancel an account with AGL as I have been billed for the wrong address - which I want that issue resolved! - and an account for my actual address has been sorted. I do not want to be responsible for paying a bill for the WRONG ADDRESS!
Thank you for your post!
We're sorry to hear that you've had these ongoing issues with your AGL account. To have this addressed, we recommend that you get in touch with our web chat team here who'll be happy to help where they can.
Since Im having a new job in Wollongong I would like to transfer this contract under my sister's name which she is willing to living further more. Will that be possible? If it is, could you tell me what kind of document that She need to supply?
Welcome to the Community!
Your Sister will not need to provide any specific documents to open an AGL account in her name for your address. She can sign up online through agl.com.au, by getting in touch with our web chat team here, or by simply calling us on 131 245, and we'll do the rest!
Hi I am trying to find someone to get in touch with to get some help.
We had a smart meter installed in our home when we were at work, this was quite some time ago, however, I have been unwell and researched certain things and found information about smart meteres and their emitted signals and electromagnetic frquencies.
I have questions for you so, firtstly does my meter transmit by wire or wirelessly?
If it is transmitted wirelessly then how often is it transmitted?
Finally what are my opt-out options? As I would like my signal to be switched off and read manually.
I can be contacted on this email or on 0417 059 097.
I would very much appreciate a prompt response as I am having helath issues due to EMF's and must minimise their outputs.
Thank you for your post!
I'm sorry to hear that you've been negatively affected by your smart meter. The answers to your queries are as follows:
You can request to have the the wireless-functions of your meter deactivated, however this is completed at the discretion of your electricity distributor. If you're not sure who this is, you can confirm this by using this tool. Once you have confirmed who your distributor is, we encourage you to contact them to discuss your options.
I have been behind on bills for a while now and just can’t seem to get on track with it all.. how am I able to set up a payment plan to pay money each week?
Thanks for your enquiry!
We understand that getting on top of your bills can be a tall order, but I'm happy to say that we offer a number of different payment plans that can help! So that we can sort something out, you'll need to get in touch with our web chat team here. Alternatively, you can call us on 131 245.