Thank you for your question, and for reaching out to us.
As of 30 June 2017, we operated 1,890 MW of renewable generation capacity, representing 18% of our total operated generation portfolio. You can find more info about this in our Sustainability Report found here.
You may be interested to note that last month we reached financial close on Coopers Gap Wind Farm. Upon completion, this will be Australia's largest Wind Farm, adding a further 453 MW to our capacity. You can find out more about this here.
I hope this helps to answer your questions
Thank you for getting in contact with us again!
Now that the ongoing issues that we were having with your account are resolved, you should be able to reset your password at any stage. To do this, you will need to be logged out of the Community and My Account. You then need to go to the login page for either of these sites. It will look like this:
Once you enter your email, you will then be prompted to enter your password. However, to change your existing password, you will need to select 'Forgot?' . You can see this option here:
Once selected, the below screen will appear for you, confirming that your password will need to be changed. You will be sent an email from AGL (please check your junkmail) which will include a link to be able to reset your password without any hiccups.
If you continue to have difficulties with resetting your password, please let me know and I will escalate this for you. I hope this helps to answer your question!
(Just to let you know, I have passed on your suggestion to be able to change your password whilst logged in. Hopefully you'll see this improvement soon, via the 'manage account' option.)
Thanks for your feedback and thanks for being a part of the VPP. You can rest assured we have definitely not cancelled the rollout of the VPP or your contract. We're in the process of finalising our next generation of products to include in the VPP. We acknowledge your disappointment at having your installation deferred at short notice and we apologise for this, but we wanted to provide you with the opportunity to opt-in to the exciting, next generation product offering when it is announced. We're full steam ahead with the VPP program and excited to be almost ready to publish our first report through ARENA which will include some of the VPP performance to date. We'll post a link in the Community when its ready to view online.
We'll be calling every VPP customer to discuss the project update over the coming days and will provide you with regular updates. But please call or email us if you have any questions you would like to discuss.
Thank you for your post, and apologies for the late response.
We would be most happy to help with this! You can also change the way you receive your bills yourself, by logging in online. To start off with, you just need to go to www.agl.com.au, and select the 'MY ACCOUNT' button in the top right-hand corner. It looks like this:
Then, you need to select the 'MANAGE ACCOUNT' button, to the right of our logo. It looks like this:
To check how you are currently receiving these bills, you will need to look in your billing preferences. To do this, you would need to select the 'Billing' button on the left-hand side of the page. I have highlighted it here:
On this page, you will be able to see whether you're receiving an electronic copy (to your email address) or a paper copy (to your postal address). You can update your preference on this page, too. The page should look like this (obviously, I prefer electronic correspondence ):
To change this to postal delivery, you will need to click the 'off' button highlighted in the above picture. When you do this, you will see a warning appear, advising of the surcharge of $1.75 that will be charged for each bill. It should look like this:
You can do this for your gas or electricity account. To change your email address or postal address, you will need to go to another page, under the 'Manage Account' tab. It is the 'Contact Details' option, highlighted here:
A new window will pop up with the 'Contact Details' page, where you can change your email address or postal address. It should look like this:
If you are having any difficulty with this, or if you prefer that we sort this out for you, we can! You can speak to us on Facebook Messenger anytime right here: aglener.gy/fbme. If you are logged into your online account, you will have the option to pay your bill via credit card, direct debit, bank account, or PayPal.
I hope this answers your question, and please let me know if you need help with anything else.
Thank you for your post, and apologies for the delayed reply!
To confirm which concession discount you would be eligible for, you can go straight to aglener.gy/concession. (But make sure that you have selected your correct state of residence in the top-right hand corner, here:
Any concession discount that you're eligible for, would be added on top of your existing 33% and 15% discounts. To confirm application of this concession, you can talk to our service team on Facebook Messenger anytime, right here: aglener.gy/fbme.
Please let me know if there is anything else I can help with.
Thank you for reaching out to us
We would be most happy to help you with this extension! So we can do this, please get in contact with our service team on Facebook Messenger at aglener.gy/fbme.
We look forward to hearing from you!
Thank you for reaching out to us.
We would love to help you fix your billing address, and the good news is that you can do this yourself! This by amending your 'postal address' via your 'My Account' access. Once logged into your account (via agl.com.au and selecting 'MY ACCOUNT' on the top-right hand side) you will need to go to the 'MANAGE ACCOUNT' page on the top banner of the page.
It should look like this:
You will then need to select the 'Edit' button to the right of the Contact Details option. This will open up a new tab for you, and the screen will look slightly differently. (This is because we have not yet updated our entire online accounts for customers to our new look. These pages are coming soon, though!)
It should look like this:
On this page, next to the 'Postal address' option, you will be able to change the address that your mail is sent to.
We look forward to hearing from you
Thank you for your post
We would love to help you get your concession card linked against your account, and the good news is that you can do this at anytime yourself! All you need to do is go straight to www.agl.com.au and select 'MY ACCOUNT' in the top-right hand side of the page.
This is what the button looks like:
If you don't already have an account, you will need to register for one by following the prompts. Once logged into your account, you then need to select 'MANAGE ACCOUNT' on the top of the page, to the right of our logo. I have highlighted it for you here:
On the 'Manage Account' page, you will see a number of options. The one you need to look at is the 'Concessions' option. You will need to select the 'Manage' button to the right of that option. I have highlighted it for you here:
On this page, you will be able to register a concession card against your AGL account/s. You will need to select the orange button that reads, 'ADD A CONCESSION'. The page should look like this:
If you are having any difficulty with this, we will be right here to help! You can talk to us anytime on Facebook Messenger here: aglener.gy/fbme.
I hope this answers your question, and please let us know if anything else comes up.
Thank you for your ongoing patience, as we work to resolve this matter for all of our customers.
Over the past week, we have been able to identify a temporary workaround to this issue that you have both experienced - where you cannot set up a password for your account, and are continually getting the below error:
With testing help from @Talan2, we were able to resolve this issue for their account. (Please reach out if you notice any other troubles!) However, if you are still have ongoing troubles with this problem @grahami2006, please let me know, so that I can work through this with you directly.
In this workaround, we had to momentarily disconnect the link between the Community login access and My Account access, that was joint with our 'Single Sign On' release. Once this was done, the system was able to reboot itself, and allow the user to set up a personal password through their My Account access. After confirmation that this had been set up, we went in and re-applied the Community link back to the same email address. [There was a concern that by doing this, the Community history would be lost. Thankfully, this did not happen in this circumstance.] After logging in and out again with the password, this workaround was successfully completed.
I have been able to pass this information onto our developers, who are continuing to look into the matter.