Dear AGL team,
I cannot hear very well and my accent is a bit thick, so it makes it a bit difficult for me to contact you via phone, for that reason I used the chat. I had an apparent problem with a bill, and I was discussing that with an agent, but was unable to communicate properly what I meant and the conversation ended in a premature way. What happened is that, I was unable to tell him/her that I did not really needed an extension and now when I checked my account I seed that I missed my pay on time discount even if the date is yet to come. Please can you contact me?
Thank you for joining the AGL Community!
I'm sorry to hear that you've been having issues communicating with our web chat team. If an extension has been applied to your account, you can just as easily request that this be removed for you to ensure that you receive your Pay on Time discount! Our web chat team will be able to arrange this for you, but please get in touch with us at CommunitySupport@agl.com.au if further assistance is required.
Has AGL announced what they will be prepared to pay as solar feed in tariff from 1st July 2018? I know recently that AGL offered a deal of 20c FIT which looked good but didn't add up when I found out I had to forgo any discount I currently get for paying my bill on time. Will AGL just offer offer peak or will they also offer time of day options?
Welcome to the Community!
You use the tool found in this link to determine how the price changes that will take effect from 1/7/2018 will impact you. Your eligibility for a 'Time of Use' tariff is dependent on which type of meter you have at your property. If you'd like to check your eligibility, we encourage you to get in touch with our web chat team here.
The Electricity Usage has been unavailable since Friday (15 June) lunchtime.
When I click on "Go to Electricity and Solar Usage" I am taken back to the Account Overview page.
When will this be fixed?
It's been working well for a few months now. I need to check it every day.
I am in credit on both my electricity and gas bill. i pay fortnightly and would like to reduce my payments
Thanks for joining the AGL Community!
If you find you're overpaying your account then you're definitely able to request a reduction! To discuss this, you'll need to get in touch with our customer service team either via web chat here or by calling 131 245.
Just moved to a new house and changed my energy provider from Energy Australia to AGL. Nothing to complain against Energy Australia though. I just got a better package from AGL. But during my chat with the sales guy, it was never being mentioned about this special gas meter reading charges. I remember I specifically had asked if there is any additional charges except the connection fees but were assured that there is none. Now I have received my first Gas bill and boom - I see this 'special meter reading fee -DR' of $35.22. I had never requested for any meter reading. Then what is this fee and why someone never mentioned about this before. Super dissatisfied. I am seriously considering going back to Energy Australia as I had always found them transparent.
Anyone knows how Controlled Load is "Controlled". Whether it is controlled by the power supplier network, or relying on the appliance (hot water system) to draw power at the "right time"?
I have an electric hot water system connected to Controlled Load. It worked fine for years.
I just got my latest quarterly bill (for March to May), and Controlled Load is zero, while Peak Load increased correspondingly. My hot water is still working, so I know it is receiving power some how.
Thank you for getting in touch!
The functionality of a controlled load can vary somewhat from state to state, however generally speaking power through this circuit is made available to at specific times of the day by your energy distributor. Given that your hot water system is not currently making use of the available power, this suggests that there may be a fault with the time switch on your meter which will need to be addressed!
We'll ask you to call through on 131 245 to chat with our 'Resolutions' team who'll be happy to assist you further with this.
Hi, we moved into a newly built property March 2017 and connected through another energy and gas provider.
We have continuously been receiving bills addressed to the "Energy Consumer" to our address, but the meter details don't match our meter number on our electricity meter box. We have checked with our neighbors and the meter number mentioned on the bills matches theirs. We have tried to call but haven't been able to get this sorted out over the phone, so just wondering if this can be looked into here?
Welcome to the Community!
This is something that we'd love to look into further for you. Please send me a private message including the AGL account number listed on these bills and I'll be sure to help wherever I can!
I received today codes for logging to my account. I try all of them no one is valid, can you help me how to do it . I can log with my password and e/mail. but not with the codes I have received.
Welcome to the AGL Community!
These codes are only valid for 5 minutes after they're sent and will expire shortly thereafter. If these codes are not used within this 5 minute time frame then they will not work. If you are able to log in successful using a password then we'd recommend that you continue to log in using this method.
If you require further assistance, please get in touch with our web chat team here.
Currently on 60.3 cents feed in tarrif, if the primary account holder name is changed , does this affect the tarrif?
The answer to this depends on which state you live in.
If you'd like to find out more, we'd recommend that you get in touch with our web chat team here.
I am in Brisbane and if I apply for the 28% electricity discount on line will that effect my $0.546 per KW Feed in Tariff?