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232 results
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09-12-2019
07:20 AM
4 Likes
I think we should be able to get a refund submitted on the app and online. Rather then having to contact agl when we would like to get our refunds from the solar we generated. Maybe have it set up so...
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I Thinks that’s a great idea. It should just work like a reverse direct debit setup and either end ...
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Thanks for the suggestion, @Sezza , I'll pass it along.
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Thank You, @Stanfo thatsure does make sence and a great option of how it can be done. ...
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Anyone can vote for it now, by clicking the "thumbs up" button below the post. I've just added one ...
09-11-2018
03:07 PM
17 Likes
Im wondering why agl has reduced the functionality of the app? Why cant we see our hourly usage so we can identify areas of excessive usage as in the previous app. Seems agl can make more $$ if we ca...
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Don't like New app. Where's the agl rewards now?
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Lol. Normally they read the posts and someone will respond. Not sure why they changed the last app ...
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Hi @Seadog, @Ddvs, thanks for this feedback and sorry for the delay in getting back to yo...
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The new agl app is worse that useless, bring back the old app. Poor display of information, no abil...
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I second all that.
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Totally agree, dislike this app, I want to know see my kw usage at different times. I don’t w...
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I strongly agree. Bring back the previous version.
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Old app had much greater functionality, particularly hourly usage. AGL, why re...
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Wholeheartedly agree with dislikes shared above of the new app. Why release when it can't mee...
04-07-2019
02:29 PM
1 Like
Time of Use (TOU) data is no longer available with the new app. What a back
Show results in comments (9)
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@GraemeR We're currently investigating ways of implementing this.
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@GraemeR , are you referring to what's on the AGL app on phone/tablet, or what's on the AGL we...
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David Prior to the last software update, the time of use data was available as Night (2400...
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I am referring to both the AGL website and the AGL app. Nowhere is the 'time of use' (TOU) data now...
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@GraemeR , thanks for the response. When I log into my AGL app I can tap on the graph to see a...
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Not really. Previously, in addition to seeing the progressive daily usage to which you have referre...
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@GraemeR Understood. Thanks for the specifics. I'll pass the feedback along.
11-10-2018
12:48 PM
9 Likes
Looking to see more about my solar production alongside my usage
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Show results in comments (8)
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Here is a bright idea, we the customers would like to see the usage area for our solar comparisons ...
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Would be nice to see my solar output without having to pay the $15/month solar account fee for this...
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Agree. Please allow us to see solar input into grid as well as consumption from the grid. So an imp...
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Does not show usage hourly or KWH input from solar FROM: https://community.agl.com....
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Disappointed that your new app doesn't have solar feed in along with usage daily. You have the data...
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Interesting solar thread: https://community.agl.com.au/t5/AGL-App-Feedback/The-app-lacks-to-so...
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This new app is complete rubbish. There is a lack of detail as compared to the old version.&n...
09-09-2019
07:28 AM
4 Likes
The AGL App should be upgraded to allow for Paypal payments and other payment types to be processed directly in the App. At this stage the only way to pay in the App is to enter credit card details o...
01-07-2019
11:46 AM
3 Likes
Just wondering how you thought this app is better than previous one,as a pensioner and need too budget I could get a idea of my quarterly bill with the progressive total which seems to be missing in ...
Show results in comments (4)
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In either the APP or the WEB page the data should be listed in the USAGE section. I have solar and ...
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App Electricity Usage- on app is not available at all.I have had multiple complaints to do with the...
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@GURR Just to confirm - are you referring to what's on the AGL mobile app on your phone/table...
12-11-2018
04:21 PM
1 Like
I used to have 3 he aading at tje top of the opened app. Electricity, gas and solar.
The new app doesnt allow me to access the solar information. I have to go into the settings and log on ...
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Apart from being disappointed by the 2 day delay in seeing data, I am wondering why the Graphs don'...
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The new app is not as user friendly or as visually informational, i especially dislike the solar i...
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Are there any updates on this? The solar command app and the website readings aren't working. I am ...
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Hi @Xyz1x, are you still having problems accessing solar command?
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Hi @Coljenb55. Thanks for the feedback. We have had a number of other people reach...
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I sent a post yesterday i got a reply from Matty i have spent 2 hours trying to log on thru...
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Disappointed in new app old app was better on the usage indicator ..if it’s not broken don’...
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Thanks for this @John67. Were you having issues logging into our Community when replying...
14-12-2019
09:04 AM
It would be great if in the billing/payments area there was a button/link to request a payment extension and options for how long you would like to extend the payment date (i.e 3-7 days or a fortnigh...
25-10-2019
09:58 PM
The Billing screen of the Android app shows two entries for past bills with identical House icons. After opening each of them, it is obvious that one should have an Electricity icon and the other a ...
Show results in comments (5)
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Hi David. I have version 5.16.4 of the AGL Energy app on my phone running Android 7.1.1. Here is ...
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Thanks @cwij. Are you able to add a screenshot of what you're seeing? My android app shows sep...
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@cwij Peter, Looks like the issue is that the two bills are being treated as sep...
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Hi David. Thanks for your response and advice. I contacted AGL Customer Service b...
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I suspect that since the past bills are already associated with the different addresses, they don't...
11-12-2018
10:57 AM
6 Likes
Disappointed that your new app doesn't have solar feed in along with usage daily. You have the data, I don't understand why the feed in amounts aren't plotted too.
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