We understand that life doesn’t always go to plan and sometimes you just need a little more time to pay. AGL offers a range of payment help, including online tools to arrange a payment extension f...
Here's how you can view the details of your current plan including tariffs. Log in to My Account and select Account Settings from the drop-down menu in the top right corner. On the Property and plans...
Your mailing address is also known as your billing address because it's where we send your bills. The supply address is where the services are being supplied.
You can change to eBilling an...
If you're having difficulty accessing the Solar Command service, take a look at these FAQs or contact our team using the details below.
How do I contact you?
If y...
If your concession card is not being applied to your account – here are some checks you can do:
Check that your concession card is eligible:
Click to see state-based concessions, rebates ...
My Wallet is where your credit card, debit card or bank information is stored securely so that you're able to easily make payment methods without having to re-enter your details each time.
...
Moving house? Let us help you understand the process.
Let us know you’re moving
Choose your plan and let us know when you'd like to be connected. To be connected on the next business day...
Unfortunately, large areas are currently being affected by power outages due to recent storms and bushfires. While there is no power to your home, unless you have a battery backup system installed, y...
Getting set-up with solar
Once your solar panels have been successfully installed on your roof, your meter will need to be updated. This is to make sure you’re g...
Two-factor authentication (2FA) provides an extra layer of security and helps to keep your AGL account safe. Protecting yourself with 2FA makes it harder for someone else to impersonate you...
