If you're having difficulty accessing the Solar Command service, take a look at these FAQs or contact our team using the details below.
How do I contact you?
If y...
Unfortunately, large areas are currently being affected by power outages due to recent storms and bushfires. While there is no power to your home, unless you have a battery backup system installed, y...
A bill cycle is the start and end date of your bill and usually is between one and three months.
With AGL, you can choose to be billed monthly and help keep your bills down. For non-smart ...
My Wallet is where your credit card, debit card or bank information is stored securely so that you're able to easily make payment methods without having to re-enter your details each time.
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Your mailing address is also known as your billing address because it's where we send your bills. The supply address is where the services are being supplied.
You can change to eBilling an...
If your concession card is not being applied to your account – here are some checks you can do:
Check that your concession card is eligible:
Click to see state-based concessions, rebates ...
Here's how you can view the details of your current plan including tariffs. Log in to My Account and select Account Settings from the drop-down menu in the top right corner. On the Property and plans...
Getting set-up with solar
Once your solar panels have been successfully installed on your roof, your meter will need to be updated. This is to make sure you’re g...
Moving house? Let us help you understand the process.
Let us know you’re moving
Choose your plan and let us know when you'd like to be connected. To be connected on the next business day...
If you haven't created a password, you'll need to log in with your email and a one time code and then create a password.
Log in and click the 'Hi [Your Name] ▼' menu > Profile ...
