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David_AGL · ‎26-06-2019

First, log in to My Account with your email address and OTC/Password Navigate to the ‘Login details’ page Click ‘Update’ on the ‘Social accounts' tile Select your social account Log in t...

M-J · ‎18-02-2019

Log in to My Account Select 'Make a Payment' on the bill you want to pay Confirm your payment amount and select 'Later' under 'Payment Date' Select your preferr...

M-J · ‎29-01-2019

Step 1 Download the AGL App from either the Apple App Store or Google Play depending on your mobile device. Step 2 Find the meter that you want to read. Firs...

limydoo · ‎28-04-2016

There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to: ...

Pennie · ‎13-08-2018

When I log in to My Account, I can only see my electricity account but not my gas account. How can I get them to both appear?

David_AGL · ‎25-11-2020

For any questions or queries that relate to redeeming your AGL Rewards offer or the order, contact the retailer that your order was placed with. Contact details are provided on the relevant AGL Rewar...

David_AGL · ‎28-06-2019

Eligibility Who can sign up to this offer? Any AGL residential electricity customer in VIC, NSW, QLD and SA with an active market contract. Can I sign up if I have a gas accou...

M-J · ‎18-02-2019

Here are the steps to update your credit or debit card details: From My Account, cancel any direct debits you may have associated with the old card by going to Hi [Yo...

indyfromoz · ‎30-07-2020

I have received multiple calls this week from the phone number (03) 8613 9353. When I picked the phone call, there was silence for more than few seconds and then, caller introduced herself a...

bazza · ‎03-09-2018

I tried to send my readings to you but got error message. so here they are as at today. 1.gas 000868 2. elect 19229, 06868, 03933 these are for s...

Search the Community

Search the Community

How do I link my Facebook, Windows, Google account...

How do I organise a scheduled payment?

How do I submit a meter read using the AGL App?

How do online scams, like phishing or hoax activit...

My Account - linking electricity and gas account

Who do I contact about my AGL Rewards order?

Smart Home Starter Kit FAQ

How do I update my credit or debit card?

Calls from AGL energy (03) 8613 9353

meter readings