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Keep up-to-date with the latest news and features relating to your AGL online account and digital services.

Keep up-to-date with the latest news and features relating to your AGL online account and digital services.

Who is Alfie?

AGL Moderator
AGL Moderator

 

Alfie - Ready to pay.png


Hi I’m Alfie, your AGL digital assistant.


Who is Alfie?
Alfie is our chatbot available as your digital assistant.

Why should I ‘Ask Alfie?’
Alfie can answer questions and help with simple tasks instantaneously. Save yourself a phone call, Alfie is always available and ready to help.

How does it work?
Alfie is a Chatbot that combines NLP (Natural Language Processing), machine learning and web chat functionality. The more people engage with Alfie, the more it learns. If Alfie is unable to resolve your query, the conversation is passed onto a human agent.

What can Alfie help me with?
Alfie’s learning more and more every day. Currently, Alfie can help you perform simple tasks such as:

Making a payment Ready to pay? Alfie can securely process your payment, all you need is your login details for My Account.
Requesting a payment extension If you’re having trouble paying your bills and just need more time to pay, you can Ask Alfie to see if you’re eligible for a payment extension.
Switch to eBilling Alfie can help you switch to eBilling. By choosing eBilling, you’ll be emailed a link to download an electronic copy of your bill online, rather than being mailed a paper copy.
See your recent bills Looking for a copy of your bill? Ask Alfie to retrieve a copy for you.


What skills are Alfie learning next?

  • Update your contact details
  • Check account balance
  • Gathering customer experience feedback

    Where can I find Alfie?
    Alfie can be found across pages on agl.com.au where Alfie has the ability to help.
    Find Alfie now on www.agl.com.au/contact-us

    Help us innovate
    Have a suggestion, an idea or feedback for Alfie? Share them with us below.
8 REPLIES 8

Re: Who is Alfie?

Switched-on

I need a copy of my latest bill please

Re: Who is Alfie?

AGL Moderator

Hi Kyla_becky,

 

Thank you for your comment!

 

You can access all of your bills by logging into your AGL My Account here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Adding someone to account

Switched-on
 

account no 7008 383 841

Switched-on

I would like to download my latest invoice (due 4 September), but the link to the PDF version does not work

Re: account no 7008 383 841

AGL Moderator

Hi Christiane,

 

This issue should now be resolved. Could you please confirm if you're still unable to view your bill(s)?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: account no 7008 383 841

Switched-on

Thank you Jayden. Unfortunately, I still cannot see my bill. I click on the link in the email 'Download your bill (PDF)', it opens a new tab in my browser, buffers for a few seconds, then the tab closes. It has always worked fine in the past. If there is any other way to see my bill, I'd be happy with that.

Kind regards,

Christiane

Re: account no 7008 383 841

AGL Moderator

Hi Christiane,

 

Thank you for letting me know.

 

Can you please log into your AGL My Account here and navigate to the "Billing" tab and let me know how you go?


Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Who is Alfie?

Switched-on

Yes Hi Alfie, I am writing to request a payment extension for both my Electricity and Gas to Friday 1st November 2019