Your new look billing is absolutely hopeless it lacks direction and when you click on some thing it goes to stuff that is totally unrelated you have excelled yourselves with stupidity who ever the rocket scientist was who dreamed up this load of rubbish should be sacked there was nothing wrong with the way it was congratulations AGL you have stuffed up big time it is typical of big business to create vague and confusing rubbish put it back the way it was simple and not confusing why do you people indulge in such wanky stupidity
I am unable to view or download the Full bill pdf. Clicking on View Bill shows the same summary again and not the full pdf.
This is really a bad design - Please modify the email format by attaching the Full Bill pdf to it, making it simple and less irritating for customers
Please make sure that we can still download our bills, and when we do so please give them an identifiable name, not just AGL bill. Please make the name unique to the bill. that should not really be so hard.
The Usage page on the website with the Electricity Bought From Grid | Solar Electricity Sold to Grid | Net Usage headings is much easier and more intuitive. It would be good to see the same translated on to the app.
The usage breakdowns over the Period (daily) and Day (hourly) are really easy to follow now.
I know this relates to the online view of my account, haven't had one of the summaries mentioned as yet. The summary looks very similar to the live overview page which is easy to understand. I like the cost to date feature.
Your eBill is a great start, but you don't show the BPay Biller code or reference number anywhere. The link to download the full PDF should also be made more visible. Instead of just "View your Bill" change the link to something more meaningful like "Download your Bill" or "View PDF Bill".
Your new bill system will not allow me to download my itemized bill or are you a new scam artist organization at work fleecing money from the unsuspected.? I might remind you that scamming is illegal in Australia. Pack your bags and go back to wherever you came from before the police catch up with you.