What's New

Keep up-to-date with the latest news and features relating to your AGL online account and digital services.

Keep up-to-date with the latest news and features relating to your AGL online account and digital services.

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Re: Coming soon: The new-look eBill summary

Switched-on

The summary shows a late fee of  $100.00 against a total bill of $259.00. This is a penalty of  of 38.61% . The reserve bank is holding the cash rate @ 0.25%. What is your justification for this?

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Re: Coming soon: The new-look eBill summary

Switched-on

Seems to me we are paying the same and getting less service is we are required to read the meter ourselves.

With the dates on the bill, does this mean we are going back to quarterly bills instead on monthly.

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Re: Coming soon: The new-look eBill summary

Switched-on

Heres the thing. According the information you provide re ths new Ebill, I am able to go to My Account and see what my USAGE is. This tells me that you are able to let me know my usage. Your bill has to be based on USAGE. Therefore why do you need to estimate or have me read the meter when you can determine hat my USAGE is? Who ever came up with this logic needs to be spoken to.

One other thing..BADGES... please stop with that rubbish. We are your customers not children, stop being so condescending, On top of the 38.61% penalty you will levy for late payment, this only shows the contempt you have for you customers.

 

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Re: Coming soon: The new-look eBill summary

Switched-on

Nothing about my solar??? Why do you always need to change the bill and when you do why they not use friendly ? Disappointing!!! 

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Re: Coming soon: The new-look eBill summary

AGL Community Manager

@Harry123 @alpal55 @Peterevans1306 @ChazDog 

 

Just to clarify: there is definitely no $100 late fee.

 

As some other commenters have noted, this post is only showcasing the new eBill summary format and that was placeholder text. It's obviously causing some confusion (and shock!) so we're going to update it. 

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Re: Coming soon: The new-look eBill summary

AGL Community Manager

Hi @janbramley , this is simply an update to the format of the eBill summary. There's no changes happening to how your meter is read or your usage is billed. Sorry for any confusion.

 

You always have the option to submit a meter read yourself, or receive estimated bills that are amended each time we receive an actual meter reading from your distributor.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
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Re: The new-look eBill summary

Conductor

I am confused. Couldn't find my real bill.

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Re: Coming soon: The new-look eBill summary

Conductor

Thank you for letting us know about the $100 late fee. Slap on hands for the person who thought that this needed to be added.

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Re: Coming soon: The new-look eBill summary

Switched-on

why add go faster stripes to something that works for billing i wonder? Why not go greener or build Tesla energy n charge us for that? that would deserve a "new look". get real?

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Re: Coming soon: The new-look eBill summary

AGL Community Manager

Hi @QBme , we just recently launched our Carbon Neutral offer, and you can certainly use a Tesla battery in our Virtual Power Plant, so don't worry - a fresh coat of paint and "go-faster stripes" on the eBill aren't going to slow down progress on going green!

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
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