What's New

Keep up-to-date with the latest news and features relating to your AGL online account and digital services.

Keep up-to-date with the latest news and features relating to your AGL online account and digital services.

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Coming soon: The new-look eBill summary

AGL Community Manager

After listening to your feedback, we're excited to show you the new-look eBill summary. As well as freshening up the look and feel, we've added some crucial information so you can quickly get the important details about your account.

 

What's changed?

 

In addition to your bill amount, due date and other useful links, you'll now see:

  • Whether your bill is an estimated or actual meter read (if you have a basic meter you can avoid an estimated bill by completing a self-service meter read)
  • A link to set a bill due reminder in your calendar
  • Instantly pay your bill with a link to make a payment
  • A snapshot of any applied concessions or discounts
  • A new usage and cost snapshot comparing your usage to the same period last year (if available).
  • A link to our bill explainer page for more info on how to read your bill

 

 

 

eBill Summary.png

 

 

How to view the full bill

 

While we've tried to include most useful information, you're still able to download your bill in full by selecting View your bill on your bill summary or logging in to My Account.

To access your bill via the AGL app, select the Billing tab, tab the bill you'd like to view, then View PDF.

 

Questions and feedback

 

This new-look eBill was created based on feedback from customers like you, and we'd love to hear what you think. If you have any questions or comments, you're welcome to add them to this post!

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
13 REPLIES 13
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Re: The new-look eBill summary

Switched-on

Using the link on the new ebill format, I logged into my account but still couldn't see details of my actual bill.

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Re: new-look eBill,

Switched-on

I note in the sample bill the period of the bill is after the pay by date. Does this mean a change to paying in advance?  Could be a problem.

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Re: new-look eBill,

Switched-on

Good Points✓

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Re: The new-look eBill summary

Switched-on

Why don’t I get “best offer” option in NSW?

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Re: new-look eBill,

Switched-on

*I meant Good Point Dot re: dates on the example above.

* How do I know (for example) half way through the bill how much my bill is in a effort to reduce consumption and of course the cost?

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Re: The new-look eBill summary

Switched-on

I have the issue that you only see what is in credit I would like to see how much the Bill is it's self.

 Also are we getting the best  for our Money.. I would not go to Origin after having to deal with them with my Fathers electricity... they charge double the day for not using the electricity..not the 80 c per day..

How sure can I know I am getting the right amount from you there is nothing saying how much is going in from the solar energy each month, and payment for that, and how it is taken off our account each month.

 

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Re: Coming soon: The new-look eBill summary

Switched-on

I prefer paper bill please

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Re: Coming soon: The new-look eBill summary

Switched-on

Hi was just looking at the sample of the new look bill , and noticed late payment fee was $100. I hope this was just a typo on the sample . Although this will never happen to me as i am always in credit, as i have sola but if it is not a typo, a letter will be sent to the ombudsman as $100. is an outrageous fee for late payment.   Regards  Ron Harriman

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Re: Coming soon: The new-look eBill summary

Switched-on

There is nothing on this bill telling me how much my solar is making nor how much I am being paid for my contribution. 

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