What's New

Keep up-to-date with the latest news and features relating to your AGL online account and digital services.

Keep up-to-date with the latest news and features relating to your AGL online account and digital services.

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Coming soon: The new-look eBill summary

AGL Community Manager

After listening to your feedback, we're excited to show you the new-look eBill summary. As well as freshening up the look and feel, we've added some crucial information so you can quickly get the important details about your account.

 

What's changed?

 

In addition to your bill amount, due date and other useful links, you'll now see:

  • Whether your bill is an estimated or actual meter read (if you have a basic meter you can avoid an estimated bill by completing a self-service meter read)
  • A link to set a bill due reminder in your calendar
  • Instantly pay your bill with a link to make a payment
  • A snapshot of any applied concessions or discounts
  • A new usage and cost snapshot comparing your usage to the same period last year (if available).
  • A link to our bill explainer page for more info on how to read your bill

 

 

 

ebill summary.JPG

 

 

 

How to view the full bill

 

While we've tried to include most useful information, you're still able to download your bill in full by selecting View your bill on your bill summary. You won't need to log in to your account to do so.

 

Alternately, you can access your bill by logging in to My Account.

 

To access your bill via the AGL app, select the Billing tab, tap the bill you'd like to view, then View PDF.

 

Questions and feedback

 

This new-look eBill was created based on feedback from customers like you, and we'd love to hear what you think. If you have any questions or comments, you're welcome to add them to this post!

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
100 REPLIES 100
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Re: The new-look eBill summary

Switched-on

Using the link on the new ebill format, I logged into my account but still couldn't see details of my actual bill.

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Re: new-look eBill,

Switched-on

I note in the sample bill the period of the bill is after the pay by date. Does this mean a change to paying in advance?  Could be a problem.

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Re: new-look eBill,

Semiconductor

Good Points✓

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Re: The new-look eBill summary

Switched-on

Why don’t I get “best offer” option in NSW?

Re: new-look eBill,

Semiconductor

*I meant Good Point Dot re: dates on the example above.

* How do I know (for example) half way through the bill how much my bill is in a effort to reduce consumption and of course the cost?

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Re: Coming soon: The new-look eBill summary

Switched-on

I prefer paper bill please

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Re: Coming soon: The new-look eBill summary

Switched-on

Hi was just looking at the sample of the new look bill , and noticed late payment fee was $100. I hope this was just a typo on the sample . Although this will never happen to me as i am always in credit, as i have sola but if it is not a typo, a letter will be sent to the ombudsman as $100. is an outrageous fee for late payment.   Regards  Ron Harriman

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Re: Coming soon: The new-look eBill summary

Switched-on

There is nothing on this bill telling me how much my solar is making nor how much I am being paid for my contribution. 

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Re: Coming soon: The new-look eBill summary

Switched-on

All good but it still feels like I am getting ripped off. prices are out of control in this sector and it seems like there is no one who has any authority to change anything. Governments are reluctant to do anything because most of the politicians would have their finger in the pie somewhere. I don't want a new look bill, I want cheaper and affordable power. We need more coal power not less, wasting too much time and effort with these  stupid unsustainable wind farms is not the way forward.

 

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