Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

unfortunately the PDF is not working to view the bill

AGL Idea Moderator
It is good to see that you are working on improving the App and adding new features. However with the new look and changes, unfortunately the PDF is not working to view the bill. It's a inconvenient and frustrating that go through many stages in order to open the bill and when you get to the step to open the bill in PDF, it does not open.
Your team should review and investigate this.
11 Comments
AGL Idea Moderator
Status changed to: Needs More Info

Hi Ashur, thanks for your feedback.  Can you share any screen shots of what is happening when you try open a PDF? Does it get stuck loading or do you see an error message?

 
Starter

Same problem today, updates to new agl app went to look at a bill and it will not open we looking to view a PDF bill

Starter

My mistake agl app and bill PDF is ok

AGL Moderator
Status changed to: Delivered

Hi @Patchman,

 

Apologies for the delayed reply!

 

Thank you for letting us know.

 

Cheers,

 

Jayden

Starter

Hi I am wasting paper and ink trying to print my PDF bill.  Usually no trouble, but the latest electricity bill, due this month will not print.  All I get is zero type print.  I need to print it before paying.  Please help, why is there a problem???

 

Lyn

AGL Moderator

Hey Billing,


This sounds pretty unusual!

 

To confirm, does this error only occur when you physically attempt to print your bill? Are you able to view your bill on your device(s)?

 

Cheers,

 

Jayden

Starter

I have been trying to download PDF on computer via account and emailed bill and cannot. All I get is blank screen. 

This is crappy. Also telephone service to resolve this issue stinks. Oh why is there no contact number on your contact part of your web page? Too many options to get to speak with someone. All I want is my detailed bill and the only assistance I get offered is to pay the bill.  If I cannot get my bill details a hard copy should be mailed. Attached below is the result of me trying to download my PDF bill. Why cannot AGL email an attached PDF of the bill? I have been told many are experiencing this problem. So we should be updated via email of the technical problems and when this will be resolved. I do not believe I should be expected to pay when I have no meter readings for use just a charge amount. You costumer service could be greatly improved from this point of view.

 

AGL BILL.jpg

AGL Idea Moderator

Hi @ShawnM 

 

We're experiencing some issues with our PDF bills at this time. We're investigating the issue and hoping to have it resolved quickly. Apologies for the inconvenience, please check back in your account a little later on and it should be back up and running. 

 

Thanks, 
Carla 

AGL Idea Moderator
Status changed to: Investigating
 
AGL Idea Moderator
Status changed to: Investigating