Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Will not log in

AGL Idea Moderator

Will not log in. I've tried on wifi and on 4g. I can log in perfectly ok through my browser but never through the AGL Android Ap

3 Comments
AGL Idea Moderator
Status changed to: Needs More Info

Hi Jessica, are you able to see the login panel.  Is the app loading at all?  Any screen shots you can share will be very helpful.

Sparky

Hi! 

 

Yes I get all the way to putting my password in and I press the 'login' button and it comes up with the following and just continues to load and never does anything. 

 

 

Screenshot_20181210-143042_Edge.jpg

 

AGL Moderator
Status changed to: Delivered

 

Hi @JessicaFuller,


Apologies for the delayed reply!

 

We can confirm that this issue has been resolved, so we're going to mark this as 'Delivered'.

 

Please let us know if there is anything else that we can help with!

 

Cheers,

 

Jayden