Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

When I login it always says there is some error and that it will be fixed soon but it isn’t

AGL Idea Moderator

Hi. When I login it always says there is some error and that it will be fixed soon but it isn’t. Can you please have a look and fix it up so I can login and view my account? Thanks a lot. Amanda.

7 Comments
AGL Idea Moderator
Status changed to: Needs More Info

Hi Amanda, Are you seeing a error message with a cloud?  If you can share screenshots of the problem that will help us with our investigation.

Sparky

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AGL Moderator
Status changed to: Delivered

Hi @Mandymoose,


Apologies for the delayed reply!

 

We can confirm that this issue was resolved last month, so we're going to mark this as 'Delivered'.

 

Please let us know if there is anything else that we can help with!

 

Cheers,

 

Jayden

Sparky

Hi it’s actually not fixed. Still does the same thing

D98A9B31-B40E-4EF2-8C2C-A4C95693705A.png

 

AGL Moderator
Status changed to: Investigating

Hey @Mandymoose ,

 

Apologies for the oversight!

 

If you can send me a quick private message with your name, AGL account number and email address, I'll be happy to take a closer look at this error.

 

Cheers,

 

Jayden

AGL Moderator

Hey @Mandymoose,

 

Thank you for your message!

 

I've resolved the issues impacting your account. As a result, you'll receive an email shortly prompting you to re-register for our online services.

 

Please let me know how go attempting to log in again!

 

Kind regards,

 

Jayden

AGL Moderator
Status changed to: Delivered