Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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Web Browser Faults

Conductor

Earlier this week I could log into my agl account by using Firefox. Now when i log into it the sign in pages comes up and wont let me in.. I know my password is correct as I got into this Discussion topic ok.

Also again, Ealier this week i logged into my account using Internet Explorer., Now when i try to log in i get a blank page. with only AGL Identity on the tab and NO log in page is displayed. Can you fix your website up please?

13 REPLIES 13
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Re: Web Browser Faults

AGL Moderator

Hi don3192,

 

Thank you for bringing this to our attention.

 

This issue hasn't been reported by any other customers, so it sounds like it may be on your end. Can I please ask you to clear your cache and try again? Instructions here: I've been asked to clear my cache, how do I do that?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Web Browser Faults

Switched-on

I also cannot log in using Firefox.  I keep being returned to the "identity" page.  Microsoft edge works.  I have called AGL about this and received the not too helpful advice to switch to Chrome 😞

Can someone please fix the AGL web site?

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Re: Web Browser Faults

AGL Moderator

Hi powermike,

 

It certainly sounds like there may be a compatibility issue with Firefox here!

 

Can I ask if any pages are erroring/timing out? Or are you just consistently being redirected to the identity page?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Web Browser Faults

Conductor

I am still having troubles with Firefox. I fixed it once by clearing the cache  but the issue  remained on the second try later in the day. ALso i cant log in with IE. Please fix this asap AGL.

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Re: Web Browser Faults

Switched-on

Consistently returning to the identify page after entering email address and password (or one time code)

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Re: Web Browser Faults

AGL Community Manager

@don3192 , @powermike  we're looking into this right now and should have an update for you soon.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
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Re: Web Browser Faults

Switched-on

With Firefox, after signing in, it appears to have you back at the sign in page. Just go back by using the back button & you will find yourself at the accounts page!

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Re: Web Browser Faults

Conductor

Thanks for that. It worked. It just goes to show that there is a fault in AGL's webpage. I appreciate your time in solving this problem.

Regards

Don

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Re: Web Browser Faults

Conductor

Hi David

 

AGL User Dome97 has suggested the following

 

"With Firefox, after signing in, it appears to have you back at the sign in page. Just go back by using the back button & you will find yourself at the accounts page!"

 

This actually worked. It does demonstrate that there is a fault  at AGL's end and this needs to be looked at.

 

Thank you Dome97 for your feedback.