Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Usage not updating

Switched-on

Constantly having trouble with app usage not loading. Hasn’t shown usage since 24th July. 

Have deleted app and reinstalled and still not working. Please also post link for feedback form for the app as hard to find 

2 Comments
Sparky

The usage data hadn’t updated for over a week.  App has been deleted and reinstalled without any success.  

what’s the point of having an app when the information displayed is useless 

AGL Community Manager
Status changed to: Delivered

If you've noticed that your usage data isn't updating in the app, and you have a digital meter, please contact us so that we can investigate your account.