Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Unable to see my usage to date since the last update of the AGL app.

AGL Idea Moderator
 
4 Comments
AGL Idea Moderator
Status changed to: Needs More Info

Hi Paige, thanks for your feedback.  Can I clarify that you have been able to login to the app?  Are you seeing an error message when viewing the usage page or is the information there but not updated recently?  Any screenshots you can share will help us with our investigation.

Starter

Screenshot_2018-12-11-15-45-42-80.png

 

Screenshot_2018-12-11-15-44-53-40.png

 

Screenshot_2018-12-11-15-45-21-20.png

 

 

Starter

Hi there, the screenshots are from when I try to see my cost to date and this has been a couple of months now, since the last update. 

AGL Moderator
Status changed to: Delivered

Hi @pmm1993,


Apologies for the delayed reply!

 

We can confirm that this issue was resolved last month, so we're going to mark this as 'Delivered'.

 

Please let us know if there is anything else that we can help with!

 

Cheers,

 

Jayden