Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Unable to login to agl app. Error:"unable to load your account"

AGL Idea Moderator
 
3 Comments
AGL Idea Moderator
Status changed to: Investigating

Hi Raymonda, thank you for your feedback.  We've had a few customers report similar issues.  We are looking into this at the moment and have been able to identify that on some occasions this can be caused by data issues when our app tries to load your information.  Can I confirm that the error page you are seeing shows a rainy cloud?  Any screenshots you can provide will help our investigation.

Starter

Screenshot_20190114-001909.pngError screen screenshot

 

AGL Moderator
Status changed to: Delivered

Hi @Tweetymondo,

 

Apologies for the delayed reply!

 

We can confirm that this issue was resolved last month, so we're going to mark this as 'Delivered'.

 

Please let us know if there is anything else that we can help with!

 

Cheers,

 

Jayden