Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Unable to get into "contact details"

Switched-on

Hi.  

Newly downloaded app. Been having issues since I downloaded it. 

Have another issue pending but I am also unable to get into my contact details to change login details. 

Not a good look for a new customer. 

Photo attached of error message. 

*** unable to attach photo as your link wont work. ***

Message says something along lines of they are working on my account. Try again later. 

 

2 Comments
AGL Moderator
Status changed to: New

Hi VickieM,

 

Thanks for getting in touch!

I've just moved your thread so that a member of our app team can assist you further.

 

Kind regards,

 

Jayden

AGL Moderator
Status changed to: Delivered

Hi @VickieM,

 

I apologise that no one got back to you.

 

However, I am happy to confirm that fix for this issue has since been implemented so we're going to mark this as 'Delivered'. Please let me know if there is anything that we can currently do to help.

 

Kind regards,

 

Jayden