Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

This app states that I have two meters. I can only find one

AGL Idea Moderator
This app states that I have two meters. I can only find one. It is an EM1000E no. 60190801
 
Could you please explain as I am new to solar etc. 
5 Comments
AGL Idea Moderator
Status changed to: New

Hi Richard, i'll follow up with this and get back to you shorty

AGL Idea Moderator
Status changed to: Needs More Info

Hi Richard, in our systems it shows us that there are two meters listed.  Could you share a photo of your fuse box / switch board so that we can get a better idea of what you are looking at?

Sparky

Hi matty here are the photos again just in caseIMAG2676.jpg

 

IMAG2674.jpg

 

Sparky

Is there any news yet re my meter/s?


@MattyY78? Thanks. 
AGL Moderator
Status changed to: Delivered

Hi @RORT,

 

Apologies for the delayed reply!

 

If your app is asking for multiple meter readings, then you can cycle through your meter readings using the green 'Scroll' button to find these.

 

Kind regards,

 

Jayden