Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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Solar stopped working - what now?

Conductor

My AGL installed solar system (2 years old) stopped working few days ago. It is still under warranty.

How do I contact AGL Solar Support Team? The calls to 1300 356 363 seems to end up with a person (tried twice) who is not part of the solar support team. This is despite me carefully selecting the correct options provided. Both calls ended with a response that we will get someone from the Solar support team to call you back. Still waiting for a call back. Is there a another number that I could use?  

8 REPLIES 8
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Re: Solar stopped working - what now?

Conductor

The Solis inverter is stuck in the initialisation phase with an error message indicating "ILeak-FAULT". Can anyone able to advise what could cause this?

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Re: Solar stopped working - what now?

Powerhouse

@sabeygun 

 

Follow the instructions on your system and shut it down.

Wait 5 mins and restart it (again following the instructions).

 

If that fails read the supplied manual or look up the fault on the web.

 

This is a forum, asking for help is okay.

 

But remember the lord helps those that help themselves.

 

A quick look shows that you possibly have :

An I leak is a current leakage to ground. This can happen on the AC or DC side of the inverter circuit.

Many causes for this, if the restart does not fix this, contact the Solis dealer and ask for assistance.

 

Lets us know how you go.

 

You will not get a reply from AGL on this page, as this is a USER Forum.

 

Otherwise keep trying AGL number or send a message from your login page

 

Cheers

Neil

 

PS have you had a storm lately....

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Re: Solar stopped working - what now?

Conductor

Thanks Neil for your response. i have followed the instructions and restarted the inverter with no luck. iLeak-fault appear as an alarm during initialisation and stay stuck in the initialisation state. I have now managed to get some traction from AGL and awaiting technician visit. Will keep you updated. 

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Re: Solar stopped working - what now?

Powerhouse

@sabeygun 

Thanks for keeping me informed.

Is this an install that AGL did for you?

Cheers Neil

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Re: Solar stopped working - what now?

Powerhouse

Sorry @sabeygun ,

Knew it was a AGL install, but forgot (When you reply you can only see your last message).

Have you been in the storms that hit East Coast, or had unexpected weather in the last few weeks?

Cheers Neil

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Re: Solar stopped working - what now?

Conductor

yes

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Re: Solar stopped working - what now?

Conductor

there has been few days with heavy rain but no thunderstorms. do you think some water leak into the DC wire insulators is probably causing this?  Anyway will wait and see what the electrician says. 

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Re: Solar stopped working - what now?

Powerhouse

@sabeygun 

Could theorise about lots of scenarios, but if AGL say they will look into it, lets see what happens.

Lets wait and see what happens after the investigation.

 

Neil