Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Re: can't view daily usage

Semiconductor

Moved in and set up with AGL 24th November.  App worked fine for 5 days but since then I have been unable to view usage & billing as it says they are "checking a few things in my account".  So AGL have been checking for 8 days but I have heard nothing from them suggesting any problems.  Anyone else experiences this?  Viewing usage is the really critical tool for me right now as I try to work out how to assess the impact of the roof solar.

10 REPLIES 10

Re: can't view daily usage

AGL Community Manager

Hi @PeterG , 

Pauses in usage updates can have a few different causes and generally resolve themselves in time, but if this continues and you don't feel it's being resolved by contacting support, shoot me a private message with your account details (click my name) and I'll look into it.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Re: can't view daily usage

Switched-on

Same has happened to me .Been 8 days since last noted usage.Poor for a big   company.I also rely on this information.They also say ,looking into my account.Takes that long .

Re: can't view daily usage

Semiconductor

Thanks David,

 

It is frustrating.  I only have 5 days data and it has now been uninformative for 9 days.  I will give it till the end of the week & if it is still not functioning I will take you up on your kind offer.

 

Pete

Re: can't view daily usage

Semiconductor

Hi David,

 

It is now Friday pm & the problem is still unresolved.  All I have had from Support is that it is "probably Energex not being up to date" but if this were so surely it would be a general problem and widely discussed here.  So I am taking you up on your offer to delve into the matter .  Anything else you need?

 

Thanks in advance,

 

Peter

 

 

Re: can't view daily usage

Switched-on

Same problem here (QLD)

 

No data in App or my account, BUT it is in the csv file download.

 

What tarriff are you on, I got forced onto the new demand tarrifs + solar + a T33 hot water system. Wish I had known about the demand tariffs since the hot water would now be cheaper on the demand tariff with a timer.

Re: can't view daily usage

Switched-on

I can’t see my usage since 28 nov. I contacted AGL couple of times. First time I was told that there is some account issues and App will be back in a week and that was nearly 3 weeks ago. I contacted them again after a week with same response. Very disappointing to see AGL taking their customers for granted.

Re: can't view daily usage

Semiconductor

Hi Asb,

No progress here either.  Very disappointing.  Only been an AGL customer for one month, probably won't be one for much longer!

Re: can't view daily usage

AGL Community Manager

Hi @Asb , is there a message displayed on your account usage page about why the usage is not available?

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Re: can't view daily usage

Switched-on

Looks like many accoubts affected

 

I also don'have usage since nov 28