Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Highlighted

Problem logging off

Switched-on

When attempting to log out from the website the browser hangs with the status "waiting for agl.com.au"

The url being displayed is https://www.agl.com.au/bcp/logout?redirect=True

happens with both firefox and chrome browsers

If I then attempt to log in from another browser session  I find that I'm still logged in - this suggests to me AGL site is not loggging me off and someone else could access my account !