Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Problem getting to my account and to try later

AGL Idea Moderator
Downloaded and signed up to this app yesterday. 
Couldn't check usage as it kept coming up with problem getting to my account and to try later. 
Tried again today and still cant get any info. 
Might delete it if it's not working properly. 
Thank u 
3 Comments
AGL Idea Moderator
Status changed to: Investigating

Hi Vickie, thanks for your feedback.  We've had other customers contact us regarding similar issues.  Are you getting this message after you enter your login details?  Any screenshots you can share will be much appreciated.

Switched-on

Hi Matty,

Thank you for your feedback.

Yes after I log in I immediately get this message.

Screenshot attached.

Thanks Screenshot_20181211-112752_AGL Energy.jpg

 

AGL Moderator
Status changed to: Delivered

Hi @VickieM,

 

Apologies for the delayed reply!

 

I'm happy to confirm that this issue was resolved last month.

 

Kind regards,

 

Jayden