Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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Online chat not working

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Online chat is not working. I have been trying all day. Both in the general enquiry section and in the "my account" section.

A VERY frustrating and annoying way to start off my experience with a new energy provider. 😞

3 REPLIES 3
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Re: Online chat not working - Status changed to: Investigating

AGL Community Manager

Hi @Hembry , what issue are you seeing when you try to use chat or messenger?

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Re: Online chat not working

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@David_AGL  - "Please refresh the page and start a new conversation."

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Re: Online chat not working

AGL Community Manager

Thanks @Hembry , is this occurring when you're  logged in to your My Account and you click "message us"? Please send me a private message (click my name) with your account number and if possible a screenshot of the issue, and I'll follow it up for you.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.