Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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Nothing in billing

Super Charger

Billing is blank

Tags (2)
10 REPLIES 10
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Re: Nothing in billing

Super Charger

25FA965B-7C34-4598-9AC6-DD59B2F3F92C.png

 

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Re: Nothing in billing - Status changed to: Investigating

AGL Moderator

Hi Blaster,

 

Thank you for this! This definitely needs further investigation.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Nothing in billing - Status changed to: Investigating

AGL Idea Moderator

Hi Blaster,

 

We are in the process of releasing a new set of features and have found this can sometimes cause issues.

 

A new build should be live by end of day so please check again tomorrow and let us know if you're still experiencing these issues.

 

Thanks,

 

Lauranne

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Re: Nothing in billing

Super Charger

Same thing happened when I first went to the screen on Android but it loaded when I refreshed the screen again

Screenshot_2018-08-30-09-47-41.png

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Re: Nothing in billing

AGL Idea Moderator

Hi @Blaster is this still happening to you?

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Re: Nothing in billing

Super Charger

Working on iPhone. Can't test on Android because my phone has died so I can't retest

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Re: Nothing in billing

Switched-on

Have received elec bill on 2 Oct but not appearing in Billing. 

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Re: Nothing in billing

AGL Idea Moderator

Hey @Tab, thanks for this.  I'll speak with the team and we'll investigate this further.  

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Re: Nothing in billing - Status changed to: Delivered

AGL Moderator
 
If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.