Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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My usage information display double value

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Hi AGL,

As I record my Solar and Grid usage everyone from my solar production and the data from AGL, I discovered that the data value had been doubled up since Oct 8, 2020.

 

The values of usage and feed-in data value seems like two times than normal value. If I divide the day's value by two, then the value seems normal.

 

Can AGL check this one ? It happened on my phone and the web. So I think the s/w in the server has a bug there.

 

Raymond