Having a problem accessing AGL's mobile app or online services? Let us know here!
There is a problem with the app The message says it's not you it's us we are having trouble connecting to your account
Thank you again for your feedback! We've identified the cause of this error which is impacting a number of customers. A fix is in the works and will be deployed soon.
I'm still getting this issue. It's very frustrating it's not fixed yet
Hi @Ash07, thanks for your response. We've had a few customers face similar problems. I'll jump into a private message to grab some account details to see if its the same root cause as the others. What we are seeing is that the data which is used by the app for displaying usage information is not correctly available for some accounts (yours potentially in this instance) when you load the app. This is something our teams are currently looking into.
I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!
I am still having this same issue
I'm still having this same issue
I still have the issue as well after moving houses.
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