Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Logon code

Switched-on

Hi

I received an email to access the app but it’s asking for a logon code, and I haven’t received any such code!

James

4 Comments
AGL Idea Moderator
Status changed to: Investigating

Hi @Jamesbrenhall, can I confirm that you are seeing this error when you are trying to login?  Have you typed your email address into the app?  Any pictures you could share will be super useful.

AGL Idea Moderator

Hi @Jamesbrenhall, are you still having problems logging into the app? 

AGL Idea Moderator

Hi @Jamesbrenhall, so our team can more closely track issues our customers raise relating to the app, I'm moving your post to a new board "Ongoing Issues".  Are you still having problems with logging into the app?

AGL Moderator
Status changed to: Delivered