Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

IOS app set up with wrong email

Switched-on

Hi,

I have set up my AGL app with my iPhone with the wrong email address and I cannot change it or reset it.

it just says something is wrong, it is not me it is us...

 

I tried to completely delete the app of the phone, restart and then reinstall again but it has kept the original registration and still refers to the same email address without letting me update it.

 

any clue what to do?

 

thanks 

2 Comments
AGL Moderator
Status changed to: Needs More Info

Hi @tistou,

 

Apologies for the delayed response! 

 

Can you please confirm if you're still facing this issue?

 

Cheers,

 

Jayden

AGL Moderator
Status changed to: Delivered

Hi @tistou,

 

I haven't heard from you and we've released updates to address this bugs in the past so I'm going to move this to 'Delivered' for now.

 

Please let me know if you need a hand with anything else!

 

Cheers,

 

Jayden