Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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I have not been able to access your app for months. Hugely inconvenient and frustrating

AGL Idea Moderator
 
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31 REPLIES 31
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Re: I have not been able to access your app for months. Hugely inconvenient and frustrating - Status changed to: Needs More Info

AGL Idea Moderator

Hi Paige, thanks for your feedback.  Are you seeing an error page with a rainy cloud or is the page blank when you login?  Any screenshots you can share will help our investigations.

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Re: I have not been able to access your app for months. Hugely inconvenient and frustrating

Conductor

Yes, it goes to a page with a rainy cloud

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Re: I have not been able to access your app for months. Hugely inconvenient and frustrating - Status changed to: Delivered

AGL Moderator

Hi @Dawes84,

 

Apologies for the delayed reply!

 

I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: I have not been able to access your app for months. Hugely inconvenient and frustrating

Semiconductor
No, this is still not working for me. I've tried to reset the app and still getting the same error screen.
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Re: I have not been able to access your app for months. Hugely inconvenient and frustrating

Conductor

@jaydeny

Resolved how? I've had no assistance & it definitely is still not functioning. 

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Re: I have not been able to access your app for months. Hugely inconvenient and frustrating

Conductor

@OnE I've tried to get help with this for quite some time and am getting nowhere. I hope you have better luck than I 

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Re: I have not been able to access your app for months. Hugely inconvenient and frustrating

Semiconductor
@MattyY78 @jaydeny this is still not resolved. Please stop closing issues that people raised on this,
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Re: I have not been able to access your app for months. Hugely inconvenient and frustrating - Status changed to: Investigating

AGL Moderator

Hi @OnE  & @Dawes84 ,

 

Apologies for the misunderstanding.

 

There was a large-scale bug was resolved last month that was responsible for many similar issues, but it seems that this was not relevant in your cases.

 

If you can both send me a quick private message with your names, AGL account numbers and email address, I'll be happy to help further!

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: I have not been able to access your app for months. Hugely inconvenient and frustrating

Semiconductor

@jaydeny I got this "You have reached the limit for number of private messages that you can send for now. Please try again later."