Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

I have not been able to access your app for months. Hugely inconvenient and frustrating

AGL Idea Moderator
 
31 Comments
AGL Moderator

Hi Summerer23,

 

Thank you for confirming your details via private message.

 

I can see that our app support team got in touch with you earlier today - Could you please confirm if this issue is now resolved?

 

Kind regards,

 

Jayden

Connected

I get this to been happening for months. Noone been able to fix it yet?????

 Very frustrating 

AGL Moderator

Hi allisonnf29,

 

Thank you for getting in touch.

 

If you can send me a quick private message with your account number and address, I'll be happy to investigate this further for you.

 

Kind regards,

 

Jayden

Starter

The AGL app used to be terrific. It hasn't  worked for a long time. Why cant AGL fix this app??

Whats the point of an app that is useless. Foes AGL intend yo look into it & have bugs If there are sny fixed  so loyal customers can access .

It used yo be sdo good..very frustrated.  No oneto talk to about it.

Starter

Sorry  I didn't  check my previous message. Didn't  type  very well. Fingers  on wrong keys...but you'll get the gist I'm sure. Thanks

Sparky

Mine isn't working AGAIN!!!!

AGL Moderator

Hi Dawes84,

 

I'm sorry that you've had to follow up on this again.

 

I've made some additional changes to your online account that should help. Could you please follow the prompts in the email that you'll receive from us soon and let me know if things improve? You'll likely need to log out of your app and then back in again.

 

Kind regards,

 

Jayden

Switched-on

Still waiting for usage updates- stopped on 24th July. VERY Frustrating especially when told on 7/8 would only be a week to be fixed. Is anyone constantly having this trouble with no help from AGL

Starter

Still not resolved for me

Starter

I’m having this issue for more than 1 month, already contacted customer service but till now nothing resolved. I can’t even access my account through website.