Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

I have not been able to access your app for months. Hugely inconvenient and frustrating

AGL Idea Moderator
 
31 Comments
AGL Moderator

@OnE - I'm sorry you've encountered this error! Would you mind attempting to send through another message?

 

@Dawes84 - Please click on my handle (jaydeny) and you'll be presented with my profile which'll allow you to send me a message.

 

Kind regards,

 

Jayden

OnE
Sparky

@jaydenysent

AGL Moderator
Status changed to: Needs More Info

Hi @OnE ,

 

Thank you for sending me your details!

 

I've made some changes to your online profile which will result in you receiving an automated email soon prompting you to re-register for our online services. Could you please follow these prompts and let me know how you go?

 

Cheers,

 

Jayden

Starter
@jaydeny thanks. it seems to be working and I am able to login through the mobile app, However, I lost access to my OnE community account.
Sparky

@jaydeny And I assume you'll be doing the same for my account?

AGL Moderator

Thank you for letting me know @O_n_E! It's great to hear that this has finally been sorted for you.

 

I forgot to mention that this could possibly impact your Community account. My apologies for the oversight.

 

@Dawes84 - I may need to, but I'll need to you to shoot through your account details before I'm able to lend a hand!

 

Cheers,

 

Jayden

AGL Moderator
Status changed to: Investigating

Hey @Dawes84,

 

Thank you for your messages!

 

I've straightened out a few issues with your online account. As a result, you'll get an email shortly prompting you to re-verify your details.

 

Could you please follow these prompts, log in, and let me know how you go?

 

Kind regards,

 

Jayden

AGL Moderator
Status changed to: Delivered
 
Sparky

The app doesn’t work - get a raincloud telling me it’s you not me. Browsed forum - you say it’s a bug that’s been fixed but it clearly hasn’t. Please fix so I can access !

AGL Moderator

Hey Summerer23,

 

If you can send me a quick private message by clicking on my handle (jaydeny) with your AGL account details, I'll be happy to follow up on this for you.

 

Kind regards,

 

Jayden