Having a problem accessing AGL's mobile app or online services? Let us know here!
@OnE - I'm sorry you've encountered this error! Would you mind attempting to send through another message?
@Dawes84 - Please click on my handle (jaydeny) and you'll be presented with my profile which'll allow you to send me a message.
Hi @OnE ,
Thank you for sending me your details!
I've made some changes to your online profile which will result in you receiving an automated email soon prompting you to re-register for our online services. Could you please follow these prompts and let me know how you go?
@jaydeny And I assume you'll be doing the same for my account?
Thank you for letting me know @O_n_E! It's great to hear that this has finally been sorted for you.
I forgot to mention that this could possibly impact your Community account. My apologies for the oversight.
@Dawes84 - I may need to, but I'll need to you to shoot through your account details before I'm able to lend a hand!
Thank you for your messages!
I've straightened out a few issues with your online account. As a result, you'll get an email shortly prompting you to re-verify your details.
Could you please follow these prompts, log in, and let me know how you go?
The app doesn’t work - get a raincloud telling me it’s you not me. Browsed forum - you say it’s a bug that’s been fixed but it clearly hasn’t. Please fix so I can access !
If you can send me a quick private message by clicking on my handle (jaydeny) with your AGL account details, I'll be happy to follow up on this for you.
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