Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Highlighted

I find a bug in websit

Conductor

When I have clicked the Agree button, the system still informed me as below.

Please help me,how can i do?

WeChat Image_20190816131811.png

 

WeChat Image_20190816131740.png

12 REPLIES 12
Highlighted

Re: I find a bug in websit - Status changed to: Needs More Info

AGL Community Manager

Hi @Leining , sorry you encountered a problem with the website. What were you trying to do when you ran into this issue?

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
Highlighted

Re: I find a bug in websit

Conductor

I have already clicked agree terms and conditions box at the bottom of website as the second picture shown and the then i clicked ‘I Accept’ button but the website inform me ‘Please confirm agree to terms and conditions’.However, I have already agree that.

Highlighted

Re: I find a bug in websit

AGL Community Manager

@Leining and you were trying to sign up for a new plan when this happened? Is that correct?

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Re: I find a bug in websit

Conductor

I was trying to use moving home function when this happened.

Highlighted

Re: I find a bug in websit

Conductor

This BUG has not been fixed yet.

I mean that I can not complete the move home  online until now.

Additionally, this problem happened when I full the information of move home in the third step.

Highlighted

Re: I find a bug in websit

Conductor

 I can not complete the move home online until now.

Highlighted

Re: I find a bug in websit

AGL Community Manager

Hi @Leining , thanks for your patience, we're looking into this.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
Highlighted

Re: I find a bug in websit - Status changed to: Investigating

AGL Community Manager
 
If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
Highlighted

Re: I find a bug in websit

AGL Community Manager

@Leining are you logged in when you see this error? What URL are you using when you see it? eg is it 

https://www.agl.com.au/signup?

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.