Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Hello, my app is not showing my usage so unsure what Bill's I have.

AGL Idea Moderator
 
3 Comments
AGL Idea Moderator
Status changed to: Needs More Info

Hi Chelsea, thank you for your feedback.  Are you seeing an error when you try access your usage or is there no data showing as in its blank?  Any screenshots you can share will help in our investigation.

Starter
Its saying 'it's not you its us' and that 'we are having trouble connecting to your account'
AGL Moderator
Status changed to: Delivered

Hi @cmenzies2999,

 

Apologies for the delayed reply!

 

I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!

 

Cheers,

 

Jayden