Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Fix app to update payment status sooner

Switched-on

I paid my electricity account over 7 days ago, AGL confirm payment had been received, but app and web site both report account as “overdue”. This should be fixed 

2 Comments
AGL Moderator
Status changed to: Needs More Info

Hi @Diddle ,

 

I can help get this investigated if you can send me your AGL Account Number privately.

 

Thanks,

Ken

Switched-on

Thanks Ken. PM sent. 

Both app and web site still listing account as overdue despite being paid 10 days ago 😕