Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Error message to try again later. I have tried on and off over the past couple weeks

AGL Idea Moderator

When happening app first tab (usage) is showing the whoops this is embarrassing error message to try again later. I have tried on and off over the past couple weeks and it had not worked in that time. 

3 Comments
AGL Idea Moderator
Status changed to: Investigating

Hi Julia, thanks for your feedback.  Are you seeing an error with a rainy cloud?  Have you been able to successfully enter your login details into the app?  Any screenshots you can share will help our investigation.

Starter

The app is logged in, the Billing and Accounts tabs are working. It is just the usage tab. Screenshot attached.Screenshot_20181220-164057_AGL Energy.jpg

 

AGL Moderator
Status changed to: Delivered

Hi @patjc002,

 

Apologies for the delayed reply!

 

I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!

 

Cheers,

 

Jayden