Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

Data in IOS App is invalid

Switched-on

The usage information for electricity showing in the IOS app is showing approx three times what it should. For example, the last bill (and downloaded usage data) showed usage of about 880KwH whilst the app is showing about 2130KwH. Can this be fixed?