Technical Issues

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Having a problem accessing AGL's mobile app or online services? Let us know here!

Cost to date and bill projection are equal

Super Charger

On usage page, cost to date and bill projection are equal even though I'm not at the end of the cycle. 

6 Comments
Super Charger

Screenshot_2018-08-13-17-23-30.png

AGL Moderator
Status changed to: Investigating

Hi Blaster,

 

Thank you for your feedback!

 

We'll make sure our app team takes a closer look a this for you.

 

Kind regards,

 

Jayden

Switched-on

Same for me.

 

FYI I am a solar customer

50DC9E95-389A-4094-B5E9-356E4A06D205.png

 

AGL Idea Moderator

Hey @Blaster@PhilMc is this still happening to you both?

Super Charger

Yes

AGL Moderator
Status changed to: Delivered

Hi all,

 

Apologies for the delayed reply!

 

I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!

 

Cheers,

 

Jayden