Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Can’t access app unless on internet

Switched-on

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 just wondering why I can’t access the app/my account when I am not on wifi..??? This has been, and is an annoying feature, especially when traveling or not is range. 

1 REPLY 1

Re: Can’t access app unless on internet

AGL Employee

Hi Stina-chi,

 

It looks like you've disabled access to mobile data for the AGL app.

 

To re-enable access to mobile data, open the Settings app on your iPhone and scroll down to and tap AGL. Turn on the Mobile Data switch and try again. 

 

If you're still having issues, please respond here. 

 

Thanks,