Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Can't Access 'Rewards' tab

Switched-on

Hi,

I have been receiving invitations to join the Peak Energy Rewards program and every time I try to activate, I can't.  I can't see a Rewards tab in either of my accounts.  I get asked to update my profile details (email/mobile) but I cannot access this.  I have phoned the help number and spoken to operators who say my details are there but why can't I see them?  Can you please investigate?

... thank you