Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

App not loading says there is an issue and it’s your fault apparently

AGL Idea Moderator
 
5 Comments
AGL Idea Moderator
Status changed to: Needs More Info

Hi Brad, we'd love to get some more information from you RE this issue.  Can you supply some screen captures of the problem you are encountering.  Is it happening after or before you enter your login details?

Starter

344BFD5E-42BD-492B-A09A-017CD6E132C0.png

 

 

 

This is what I’m getting when I open your app

 

 

AGL Idea Moderator
Status changed to: Investigating

Thanks for this @BradvL i'll follow up with the team now to find out whats going on.  I'll keep you updated with our progress through here.

Starter

Hi Matty78,

 

Still no luck with the app, I have also uninstalled and reinstalled however that didn’t work either 

AGL Moderator
Status changed to: Delivered

Hi BradvL,

 

Apologies for the delayed reply!

 

I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!

 

Cheers,

 

Jayden