Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

App doesn’t work

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The electricity usage doesn’t do anything. When opening the PDF of a bill the app crashes

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7 REPLIES 7

Re: App doesn’t work - Status changed to: Investigating

AGL Moderator

Hi Alby,

 

Thank you for bringing this to our attention. I'll ensure that our developers take a closer look at this.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: App doesn’t work

AGL Idea Moderator

Hi @Alby are you still experiencing this issue?

Re: App doesn’t work

AGL Idea Moderator

Hi @Alby, is the app still crashing when you are opening PDFs?

Re: App doesn’t work - Status changed to: Delivered

AGL Idea Moderator

Alby confirmed that this is all now working in another thread https://community.agl.com.au/t5/AGL-App-Pilot-Feedback/Crashing-pdf/idi-p/7858.  

 

During earlier versions of the app there were some issues with accessing PDFs which have since been resolved.  I assume this issue is associated to those fixes which now exist in our current version.

Re: App doesn’t work - Status changed to: Delivered

AGL Moderator
 
If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: App doesn’t work

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I clicked 'Make a payment' for my electricity bill. Nothing confirmed my payment. No email, no sms, nothing. So I clicked 'Make a payment' again and there was a pop up that said 'Payment Successful'. 24 hours later... I begin to worry... I don't want to miss out on my "Pay on time" discount. So I press again... "make a payment"... Still no deduction from my bank, no email receipt, no notification confirming the amount I had paid. ALL other apps/ online payment systems I've used will reject a duplicate/ another attempted payment... Especially more than once... and a prompt is likely to pop up telling me 'You have already made a payment'. You need this!!!! I was charged more than 5 times in one week... Half of the deductions unexplainable. NOT FEELING HAPPY WITH AGL THIS WEEK!

Re: App doesn’t work

Switched-on

I agree have been trying for a while now, 


@Alby wrote:

The electricity usage doesn’t do anything. When opening the PDF of a bill the app crashes