Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

App doesn’t work

Alby
Switched-on

The electricity usage doesn’t do anything. When opening the PDF of a bill the app crashes

7 Comments
AGL Moderator
Status changed to: Investigating

Hi Alby,

 

Thank you for bringing this to our attention. I'll ensure that our developers take a closer look at this.

 

Kind regards,

 

Jayden

AGL Idea Moderator

Hi @Alby are you still experiencing this issue?

AGL Idea Moderator

Hi @Alby, is the app still crashing when you are opening PDFs?

AGL Idea Moderator
Status changed to: Delivered

Alby confirmed that this is all now working in another thread https://community.agl.com.au/t5/AGL-App-Pilot-Feedback/Crashing-pdf/idi-p/7858.  

 

During earlier versions of the app there were some issues with accessing PDFs which have since been resolved.  I assume this issue is associated to those fixes which now exist in our current version.

AGL Moderator
Status changed to: Delivered
 
Switched-on

I clicked 'Make a payment' for my electricity bill. Nothing confirmed my payment. No email, no sms, nothing. So I clicked 'Make a payment' again and there was a pop up that said 'Payment Successful'. 24 hours later... I begin to worry... I don't want to miss out on my "Pay on time" discount. So I press again... "make a payment"... Still no deduction from my bank, no email receipt, no notification confirming the amount I had paid. ALL other apps/ online payment systems I've used will reject a duplicate/ another attempted payment... Especially more than once... and a prompt is likely to pop up telling me 'You have already made a payment'. You need this!!!! I was charged more than 5 times in one week... Half of the deductions unexplainable. NOT FEELING HAPPY WITH AGL THIS WEEK!

Starter

I agree have been trying for a while now, 


@Alby wrote:

The electricity usage doesn’t do anything. When opening the PDF of a bill the app crashes