Technical Issues

Having a problem accessing AGL's mobile app or online services? Let us know here!

Having a problem accessing AGL's mobile app or online services? Let us know here!

App doesn't work. Can't bring up any details whatsoever

AGL Idea Moderator

App doesn't work. Can't bring up any details whatsoever. Try to enter meter read for my electricity and get a blank screen. Not happy...

3 Comments
AGL Idea Moderator
Status changed to: Needs More Info

Hi, is this issue still occurring for you?  I'm assuming that you logged into the app and was unable to perform the SSMR when you clicked on the link is this correct?

Sparky

I had the same problem. I made 10 phone calls, with so many reasons why. I was about to leave AGL. My account was reset 5 times.The answer was when you Log In don't use your password get the AGL Verification Code. 

AGL Moderator
Status changed to: Delivered

Hi INDIAN77,

 

Apologies for the delayed reply!

 

I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!

 

Cheers,

 

Jayden