Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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Re: App does not show current usage. Has trouble connecting to my account details

Semiconductor

This app has been a waste of time. It has never worked and won’t show my account. All I get is some stupid rain drop image.

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Re: App does not show current usage. Has trouble connecting to my account details

Switched-on

Hi, i am having the same issue. Quick solution would be awesome

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Re: App does not show current usage. Has trouble connecting to my account details

Switched-on

I am having the same issue and have only just started with AGL 

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Re: App does not show current usage. Has trouble connecting to my account details

AGL Community Manager

@Keren84 , if you've recently joined AGL you will see this error message when you access the app. Check back in a little while.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
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Re: App does not show current usage. Has trouble connecting to my account details

Semiconductor

Hi David_AGL - how long is a “little while”. I have now been waiting weeks and the app is still giving the error message.

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Re: App does not show current usage. Has trouble connecting to my account details

AGL Community Manager

@Unhappy1970  So you have been connected for weeks but you are still receiving the "Connection in Progress" error message in the app?

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
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AGL Energy App is not showing my usage from 02/10/2019

Switched-on

AGL Energy App is not showing my electricity and solar usage from 02/10/2019.

I have updated the app to the latest version available but still no data displayed.

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Re: AGL Energy App is not showing my usage from 02/10/2019

Switched-on

I’m having the same problem - data is missing since the 3.10. 

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Re: App does not show current usage. Has trouble connecting to my account details

Switched-on

Same with mine

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Re: App does not show current usage. Has trouble connecting to my account details

Switched-on

My app is not showing daily updates since mid November