Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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App does not show current usage. Has trouble connecting to my account details

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My AGL app won't show any data for my gas and power.

Click on usage - top left corner has "Connection in progress" Photo of a man next to a light and tv set up in the background.

 

Has been like this for days. Have tried deleting and reinstalling app to fix issue. 

 

Any help would be great,

 

Thanks!

49 REPLIES 49
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Re: App does not show current usage. Has trouble connecting to my account details

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Having the same issue and hasn’t been working for weeks. Please fix

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Re: App does not show current usage. Has trouble connecting to my account details

AGL Community Manager

@Andrewtikki , @Murf78  thanks for the feedback.

 

@KennyB Can we look into this?

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Re: App does not show current usage. Has trouble connecting to my account details

AGL Moderator

Hi @Murf78 & @Andrewtikki ,

 

Can you please send me your account number privately and I'll look into this further?

 

Are any of your property in the middle of a move?

 

Thanks,

Ken

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Re: App does not show current usage. Has trouble connecting to my account details

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How our app is not working; it is showing other peoples bills and it is missing information over the last two weeks.

 

Can AGL update me on what is wrong and when it will be fixed please? 

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Re: App does not show current usage. Has trouble connecting to my account details

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Seems to be working now, thanks for looking into it

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Re: App does not show current usage. Has trouble connecting to my account details - Status changed to: Delivered

AGL Community Manager
 
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Re: App does not show current usage. Has trouble connecting to my account details

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My apps is not working too. Please fix it. 

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Re: App does not show current usage. Has trouble connecting to my account details

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Same!! 

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Re: App does not show current usage. Has trouble connecting to my account details

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I have the same issue.