App does not show current usage. Has trouble connecting to my account details

[Andrewtikki]

My AGL app won't show any data for my gas and power.

Click on usage - top left corner has "Connection in progress" Photo of a man next to a light and tv set up in the background.

Has been like this for days. Have tried deleting and reinstalling app to fix issue. 

Any help would be great,

Thanks!

[Murf78]

Having the same issue and hasn’t been working for weeks. Please fix

[David_AGL]

@Andrewtikki , @Murf78  thanks for the feedback.

@KennyB Can we look into this?

[KennyB]

Hi @Murf78 & @Andrewtikki ,

Can you please send me your account number privately and I'll look into this further?

Are any of your property in the middle of a move?

Thanks,

Ken

[IBM]

How our app is not working; it is showing other peoples bills and it is missing information over the last two weeks.

Can AGL update me on what is wrong and when it will be fixed please? 

[Murf78]

Seems to be working now, thanks for looking into it

[Kevin89]

My apps is not working too. Please fix it. 

[Jac]

Same!! 

[Ragab]

I have the same issue.

[Unhappy1970]

This app has been a waste of time. It has never worked and won’t show my account. All I get is some stupid rain drop image.