Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

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App billing page sentences obliterated.

Semiconductor

The billing page of the app, sentences are unreadable as tops and bottoms of words are chopped off. Have updated app, deleted and reloaded app, still the same. 

4 REPLIES 4
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Re: App billing page sentences obliterated. - Status changed to: Needs More Info

AGL Community Manager

@ricjud  could you include a screenshot of this behaviour, and also let us know what phone you're using the app on?

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Billing page sentence obliterated

Semiconductor

Hi,

I am using an iPhone 7.. 

998981B1-BDA3-4D51-9775-8B83E18F8AB5.png

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Re: App billing page sentences obliterated. - Status changed to: Delivered

AGL Community Manager

Hi @ricjud , I've checked with the app team and they confirm that this is a known issue and being addressed. Thanks for your feedback.

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This helps others in the community find the answers they're looking for.
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Re: App billing page sentences obliterated. - Status changed to: Investigating

AGL Moderator

Hi @ricjud ,

 

Thanks for your feedback.

 

The team is aware of this issue and is fixing it soon. Please keep an eye for one of our releases that patches this issue.