Android app not working.

[NK7]

App has been working for over a year. Recently cannot access the app. When opening the app it asks me to sign in or register. (never needed to after initial setup over 12 months ago).

When I hit "login" tab it then tries to access the website but just continually loops trying to get to the site but never does. Nick

[NK7]

Still haven't received feedback on this issue. Situation with app is still unchanged. Any solutions?

[David_AGL]

@NK7  thanks for the feedback.

@KennyB can you take a look?

[NK7]

Thanks guys. it's been an issue for some 6 weeks now.

[KennyB]

Hi @NK7 ,

Can you message me your account number directly? It should be on your bill and I'll get the team to investigate.

Thanks,

Ken

[NK7]

Hi KennyB Here is my a/c No. 7053622119 cheers Nick

[NK7]

Any progress on this issue? If this is of any further assistance...when I try to login via the app the situation is as described in my earlier correspondence, Also I found that on my android phone, that if I try to login via the AGL website, by going to "my account" it does the same as the app. i.e it opens the url and just tries to continuously access the site but keeps failing and just loops continuously.

[NK7]

Haven't heard from anyone. Problem still the same.